New
Mexico Register / Volume XXX, Issue 20 / October 29, 2019
This is an amendment
to 8.139.110 NMAC, Section 12, effective 11/1/2019.
8.139.110.12 PROCESSING APPLICATIONS:
A. HSD is responsible for timely and accurate issuance of benefits to
eligible households. All applications
for assistance will be processed as soon as possible. Applicants who complete
the application process will have their eligibility determined and be given an
opportunity to participate within the time limits mandated for expedited or
normal application processing. ISD will
explain the time limits to the applicant and inform them of the date by which
the application will be processed. With
the exception of those manual provisions that specify "working days,"
time limits begin on the first calendar day following the action that triggered
the time limit.
B. Household cooperation: To
determine eligibility an application form must be completed and signed, a household
or its authorized representative interviewed, and certain information on the
application verified.
(1) At application: If a household refuses to cooperate in
completing the process, the application will be denied at the time of
refusal. For a determination of refusal
to be made, a household must be able to cooperate, but clearly demonstrates
that it will not take action that it can take and that is required to complete
the application process. If there is any
question that a household has failed to cooperate as opposed to refused to
cooperate, it will not be denied. Once
denied for refusal to cooperate, a household may reapply but will not be
determined eligible until it cooperates with ISD.
(2) Subsequent reviews: A household will be determined ineligible if
it refuses to cooperate in a subsequent review of eligibility. Such reviews include those because of
reported changes and at application for recertification. Once terminated for refusal to cooperate, a
household may reapply, but will not be determined eligible until it cooperates
with ISD.
(3) Outside sources: A household will not be determined ineligible
when an individual outside the household fails to cooperate with a request for
verification. Individuals identified as
ineligible household members in 8.139.400.12 NMAC will not be considered as
individuals outside the household.
(4) Cooperation with quality control (QC): A household will be determined ineligible if
it fails or refuses to cooperate in a QC review of eligibility and benefit
amount.
(a) Period of ineligibility:
(i) A household that refuses to
cooperate with a state QC review will be determined ineligible effective the
month following the month the adverse action notice time limit expires. Ineligibility will continue until 95 days
from the end of the annual QC review period (January 5) during which
non-cooperation is found. The annual QC
review period begins October 1 and ends September 30.
(ii) A
household that refuses to cooperate with a federal QC review will be ineligible
effective the month following the month the adverse action notice time limit
expires. Ineligibility will continue
until seven months from the end of the annual review period (May 1) during which
non-cooperation is found. The annual QC
review period begins October 1 and ends September 30.
(b) Re-establishing eligibility:
(i) A household may reapply during the
period of ineligibility, but will not be determined eligible until it
cooperates with the QC review, and is otherwise eligible.
(ii) A
household which reapplies at the end of the period of ineligibility will not be
determined ineligible because of its failure or refusal to cooperate with a
state or federal QC review. The
household must provide verification necessary to determine eligibility at
reapplication in accordance with Subsection H of 8.139.110.11 NMAC.
C. Verification standards: Verification is use of third-party
information or documentation to establish the accuracy of statements on the
application, or information provided by the applicant or recipient.
(1) Initial certification: Verification is mandatory for the following information
prior to initial certification for both new and reopened cases.
(a) Financial
information:
(i) gross
nonexempt income, and
(ii) resources.
(b) Any
of the following if the expense would result in a deduction:
(i) utility
expenses;
(ii) continuing shelter expenses;
(iii) dependent care expenses;
(iv) deductible medical expenses including the amount of
reimbursements;
(v) legally obligated child support expenses, and amount
actually paid;
(vi) if any of the above expenses will not result in a deduction,
verification shall not be required (for example, less than $35 in medical
expenses, or shelter expenses that do not exceed fifty percent of income after
all other deductions).
(c) Nonfinancial
information:
(i) residence;
(ii) citizenship, if questionable, and alien status of household
members who are individually applying for benefits only;
(iii) identity of the applicant and authorized representative, if
designated;
(iv) household size and composition;
(v) disability, if necessary;
(vi) social
security numbers, except that eligibility or issuance of benefits shall not be
delayed solely to verify the social security number of a household member, and
(vii) any questionable information that must be verified to
determine eligibility.
(2) Verification subsequent to initial
certification: Verification of the
following is mandatory [in accordance with the individual’s reporting
requirements found at 8.139.120.9 through 12 NMAC:] at recertification:
(a) a change in income if the source has changed or the amount
has changed by more than $50;
(b) a change in utility expenses if the source has changed;
(c) previously unreported medical expenses, and total recurring
medical expenses which have changed by more than $25;
(d) new social security numbers, for individuals who are
applying for benefits, that shall be verified as detailed in 8.139.410.8 NMAC;
(e) any other information which has changed or is questionable;
(f) unchanged information shall not be re-verified unless it is
incomplete, inaccurate, inconsistent, or outdated. Outdated is defined as unchanged verification
that is more than sixty days old relative to the current month of participation.
(g) satisfactory compliance with time limits for individuals
subject to the time limit in accordance with 8.139.410.14 NMAC.
(3) Providing verification:
(a) If
electronic verification is not available, the household has primary
responsibility for providing documentary evidence to support statements on the
application and to resolve any questionable information.
(b) ISD
shall assist a household in obtaining verification, provided the household is
cooperating in the application process.
(c) A
household or their authorized representative may supply documentary evidence in
person, by mail, fax, electronic device or through the
YES NM web portal.
(d) A
household shall not be required to supply verification in person at the ISD
office or to schedule an appointment to provide such verification.
(e) ISD
shall accept any reasonable documentary evidence provided by the household and
must be primarily concerned with how adequately the verification proves the
statements on the application.
(4) Documentation: A case file shall be documented to support
eligibility, ineligibility, and benefit amount determination. Documentation shall be in sufficient detail
to permit a reviewer to determine the reasonableness and accuracy of the determination.
[2/1/1995, 6/1/1995, 6/15/1996; 8.139.110.12 NMAC - Rn, 8 NMAC 3.FSP.114,
5/15/2001; A, 3/1/2017; A, 11/1/2019]