New
Mexico Register / Volume XXXI, Issue 7 / April 7, 2020
This is an
emergency amendment to 17.12.760 NMAC, Section 10, effective 3/23/2020.
17.12.760.10 FORMAT FOR CUSTOMER SERVICE RULES AND
REGULATIONS: [For the convenience
of the utilities the customer service rules and regulations herein are set
forth in the appropriate format. [See
17.12.760.10.pdf]]
A. For the convenience of the
utilities the customer service rules and regulations herein are set forth in
the appropriate format. (See
17.12.760.10.pdf)
B. The following
additional temporary emergency rules regarding disconnection of residential
water service by all water utilities subject to the jurisdiction of the
commission shall be effective for the duration of time that governor’s
executive orders 2020-004 through 2020-0010 (“emergency executive orders”)
remain in effect:
(1) all water utilities are prohibited from discontinuing
residential water service for non-payment during the time period the emergency
executive orders are in effect;
(2) disconnections of residential water service for non-payment
issued on or after March 11, 2020 (the effective date of the emergency
executive orders) are suspended for the duration of the effectiveness of the
emergency executive orders;
(3) any late fees on residential accounts that would be incurred
during the time period of the effectiveness of the emergency executive orders
shall be waived;
(4) water utilities are permitted to temporarily and immediately
close in-person bill payment locations as long as they provide notice to
residential customers regarding the same and notice how to pay electronically
or by mail. In the event of closure of
in-person bill payment locations, water utilities shall be permitted to continue
to collect credit card or bank fees in accordance with their own commission
approved and filed tariffs;
(5) medical certificates set to expire shall not expire for the
duration of the effectiveness of the emergency executive orders and shall automatically
be extended for 90 days from the end of the emergency executive orders.
[6/30/88; 1/1/89; 1/1/90; Recompiled 12/30/01; A/E, 3/23/2020]