New Mexico Register / Volume
XXXI, Issue 4 / February 25, 2020
This
is an amendment to 8.102.610 NMAC, 9 effective 3/1/2020.
8.102.610.9 [Stale benefits accounts: Stale benefit accounts are those cash
assistance benefits accounts that have not been accessed for 90 days from the
date of most recent withdrawal.
A. Offline accounts: EBT accounts which have not been accessed by
the recipient in the last 90 days are considered a stale account. HSD may store stale benefits offline after
notification to the household of this action.
(1) Notification: The department
shall notify the household of this action before storing benefits in an offline
account and provide necessary steps to reactivate the account.
(2) Reinstatement: The
participant may contact the HSDEBT help desk, the contractor customer service
help desk, or the caseworker and request reinstatement of their EBT account
anytime within 180 days from the initial date of benefit activity. Initial date of benefit activity is the first
deposit made to the account upon initial approval of the household’s
benefits. Requests from the participant
to reinstate any benefit must be received prior to the date of expungement
B. Expungments:
Cash assistance benefits which have had no activity for an excess of 180
days will be expunged. All benefits
older than 180 days in the account will no longer be accessible to the
household. The household loses all
rights to all expunged benefits.
(1) The department shall
attempt to notify the household no less than 45 days prior to the expungement
of the cash assistance benefits.
(2) Payments of claims against the household. The contractor shall notify the department no
less than five days prior to expungement of the cash assistance benefits and
any cash assistance claims against the household shall be removed from the
account and applied to the claims upon expungement.] [RESERVED]
[8.102.610.9
NMAC - Rp 8.102.610.9 NMAC, 07/01/2001; 8.102.610.9
NMAC - N, 02/28/2007; Repealed 3/1/2020]